**Policy Statement:**

This policy outlines the guidelines and procedures for the operation of the cash currency exchange business at [Company Name]. It is essential that all employees adhere to these policies to ensure the smooth and secure functioning of our business while maintaining compliance with legal and regulatory requirements.

**1. Customer Interaction and Service:**

1.1. **Professional Conduct:** All employees are expected to maintain a professional demeanor when interacting with customers, offering courteous and respectful service at all times.

1.2. **Customer Identification:** Employees must follow Know Your Customer (KYC) procedures diligently to verify the identity of customers seeking currency exchange services. Appropriate identification documents, such as government-issued IDs, passports, or driving licenses, should be collected and recorded.

1.3. **Transaction Limits:** Ensure compliance with transaction limits set by local laws and regulations. In cases where transactions exceed these limits, additional due diligence is required.

1.4. **Currency Rates:** Exchange rates must be prominently displayed and communicated clearly to customers. Any changes to rates should be approved by management and updated promptly.

**2. Security and Compliance:**

2.1. **Security Protocols:** Maintain strict security measures within the premises, including surveillance cameras, alarm systems, and controlled access points. Employees should be trained to handle suspicious activities and report them to the appropriate authorities.

2.2. **Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF):** Follow AML and CTF regulations by monitoring transactions for unusual patterns, conducting risk assessments, and reporting any suspicious transactions to the relevant authorities as required by law.

2.3. **Record Keeping:** Accurate and complete records of all transactions, including customer information and transaction details, must be maintained. These records should be kept securely and retained for the specified duration as per legal requirements.

2.4. **Privacy:** Safeguard customer data and maintain strict confidentiality in accordance with data protection laws. Information should only be shared with authorized personnel on a need-to-know basis.

**3. Operational Procedures:**

3.1. **Currency Verification:** All currencies received for exchange should be thoroughly inspected for authenticity. Counterfeit currency should be immediately reported to management and local law enforcement.

3.2. **Transaction Accuracy:** Ensure that all exchange transactions are accurate, both in terms of currency amounts and rates applied. Any discrepancies should be addressed promptly.

3.3. **Receipts and Documentation:** Provide customers with detailed receipts for each transaction. These receipts should clearly display the exchanged amounts, rates, fees, and the date and time of the transaction.

3.4. **Customer Communication:** Address customer inquiries and concerns professionally and promptly. If unable to resolve an issue immediately, assure the customer that their concern will be escalated to management for resolution.

**4. Continuous Training and Improvement:**

4.1. **Employee Training:** Regularly train employees on customer service, security protocols, regulatory compliance, and identifying suspicious activities. Keep them updated about any changes in laws or regulations affecting the business.

4.2. **Feedback and Suggestions:** Encourage employees to provide feedback and suggestions for process improvements, customer service enhancements, and operational efficiency.

**5. Consequences of Non-Compliance:**

Non-compliance with company policies and regulatory requirements may result in disciplinary action, including warnings, suspension, or termination of employment, depending on the severity and frequency of the violation.

This policy serves as a guide for employees to perform their duties ethically, professionally, and in compliance with applicable laws and regulations. It is subject to periodic review and updates to ensure alignment with changing business needs and legal requirements.

*By following these policies, we aim to provide reliable and secure cash currency exchange services while upholding the reputation and integrity of [Company Name].*